1. Introduction

Xaharo ("we", "us", or "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.

By using our website or engaging our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

Contact information (name, email address, phone number, business address)
Business information (practice name, ABN, industry details)
Website usage data (pages visited, time spent, referring URLs)
Technical data (IP address, browser type, device information)
Communication records (emails, enquiries, feedback)
Payment information (processed securely through third-party providers)

3. How We Collect Information

We collect personal information through:

Direct interactions when you contact us, submit forms, or request our services
Our visibility check tool and other interactive features
Automated technologies including cookies and analytics tools
Third-party sources such as business directories and referral partners

4. How We Use Your Information

We use your personal information to:

Provide and improve our marketing services
Communicate with you about your account or enquiries
Send relevant marketing communications (with your consent)
Analyse website usage and improve user experience
Comply with legal obligations
Protect against fraud and unauthorised activity

5. Disclosure of Information

We may share your personal information with:

Service providers who assist in delivering our services (e.g., hosting, analytics, payment processing)
Professional advisers (accountants, lawyers) as required
Government authorities when required by law
Third parties with your explicit consent

We do not sell your personal information to third parties.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, modification, disclosure, or destruction. These measures include encryption, secure servers, and access controls. However, no method of transmission over the internet is completely secure.

7. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand user behaviour. You can manage cookie preferences through your browser settings.

8. Your Rights

Under Australian privacy law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information (subject to legal obligations)
Opt out of marketing communications at any time
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: hello@xaharo.ai
Website: xaharo.ai/contact

For privacy complaints, you may also contact the Office of the Australian Information Commissioner at oaic.gov.au.